FAQ
How to submit bonus when printer/scanner isn't working?
Submit button not showing up
Click the "Tab" button on your keyboard, then the "Submit" button should reappear at the bottom of any Cognito Form.
Where do we submit WEB CHAT UNLOCK BONUSES?
Web Chat Unlock Bonuses will be submitted on the After Hour Bonus Form. There will be a radio button that you will select which says, "Web Chat Unlock Bonus" under the Rental Information section.
What are the current policies regarding bonuses?
How can I determine whether my bonus will be approved or denied?
Approval
To increase the likelihood of your bonus being approved, it is important to ensure that you have fulfilled the following requirements:
It is crucial not only to complete the aforementioned steps for bonus approval but also to ensure that the rental rate for the unit matches the current special offered through our website (e.g., 30% off) or the Board Rate price for the unit. Additionally, proper documentation must be accurately submitted during the bonus submission process.
*To obtain more detailed guidance on assessing the likelihood of bonus approval, we recommend referring to the current bonus policies and searching for the specific bonus category.
To increase the likelihood of your bonus being approved, it is important to ensure that you have fulfilled the following requirements:
- The initials on the "Move-in Notes" must match the signature of the manager on the contract. For instance, if the contract signature is "Matt Roach," the note initials should be "MR." (Failure to match the initials will result in no bonus being awarded).
- The "Yellow Form" should be completed and signed.
- Both the customer and the manager must sign the lease and provide their initials.
- Submit copies of the customer's driver's license (DL) and credit card (CC).
- Enter the customer's contact information into the system.
- Scan the file into SiteLink (storage management software).
- Ensure that the bonus submission is made on the same day as the rental. (No bonus will be given if submitted on the following day).
It is crucial not only to complete the aforementioned steps for bonus approval but also to ensure that the rental rate for the unit matches the current special offered through our website (e.g., 30% off) or the Board Rate price for the unit. Additionally, proper documentation must be accurately submitted during the bonus submission process.
*To obtain more detailed guidance on assessing the likelihood of bonus approval, we recommend referring to the current bonus policies and searching for the specific bonus category.
Denial
There are various factors that can lead to the denial of bonuses, including:
Your District Manager will notify you in case of any denied bonuses.
*To obtain more detailed guidance on assessing the likelihood of bonus denial, we recommend referring to the current bonus policies and searching for the specific bonus category.
There are various factors that can lead to the denial of bonuses, including:
- Insufficient or incorrect documentation submitted.
- Inaccurate bonus rate by a difference of $1 or more.
- Failure to submit the bonus on the same day (applies to individual bonuses only).
- Failure to adhere to any of the required "approval" steps.
Your District Manager will notify you in case of any denied bonuses.
*To obtain more detailed guidance on assessing the likelihood of bonus denial, we recommend referring to the current bonus policies and searching for the specific bonus category.
